Refund Policy

Cloud Aero Independent provides online-only aviation industry training courses. This Refund Policy explains when refunds may be available and how refund requests are handled.

By purchasing a course from Cloud Aero Independent, you agree to this Refund Policy.

1. Online course access

Our courses are supplied as digital content through online access. No physical goods are supplied.

When you purchase a course, access may be provided immediately or shortly after payment is confirmed. Where immediate access is provided, you may be asked to confirm that you want access to begin before the end of the statutory 14-day cancellation period and that you understand this may affect your right to cancel.

2. Cancellation and refund rights

If you are purchasing as a consumer, you may have a legal right to cancel your purchase within 14 days of the contract being formed.

However, where you have requested or agreed to immediate access to digital course content, and you have acknowledged that your cancellation rights may be lost once access begins, you will not normally be entitled to cancel the purchase simply because you have changed your mind after accessing the course.

If you have not accessed the course content, you may request a refund within 14 days of purchase.

3. When refunds may be considered

Cloud Aero Independent may consider a refund where:

  • you have not accessed the course and you request cancellation within 14 days of purchase;

  • duplicate payment has been made in error;

  • you purchased the wrong course and contact us promptly before accessing the course;

  • the course was not made available to you due to a technical issue caused by us;

  • the course is materially not as described; or

  • you are legally entitled to a refund under applicable consumer protection law.

We do not usually provide refunds where:

  • you have accessed, started, downloaded, streamed, or otherwise used the course content;

  • you did not complete the course;

  • you no longer require the course;

  • you purchased the course by mistake but accessed it before contacting us;

  • you failed an assessment or did not achieve a desired outcome, unless the course was faulty or not as described;

  • access issues are caused by your device, internet connection, browser settings, or failure to meet stated technical requirements.

4. Course suitability

It is your responsibility to check that the course is suitable for your needs before purchase. Course descriptions are provided on the website to help you make an informed decision.

If you are unsure whether a course is appropriate for your role, approval requirement, employer, regulator, or organisation, please contact us before purchasing.

5. Technical problems

If you experience a technical problem accessing a course, please contact us as soon as possible. We may ask you to provide details of the issue, screenshots, browser information, or other reasonable information to help us investigate.

Where the issue is caused by Cloud Aero Independent and we are unable to provide access within a reasonable time, we may offer a replacement, alternative access, extension of access, or refund, depending on the circumstances.

6. How to request a refund

To request a refund, please contact us using the contact details on our website and include:

  • your full name;

  • the email address used for the purchase;

  • the course purchased;

  • the date of purchase;

  • the reason for your refund request; and

  • any relevant supporting information.

We may need to check course access records before making a decision.

7. Refund processing

Where a refund is approved, it will normally be processed to the original payment method.

Approved refunds will be processed without undue delay and, where required by law, within 14 days of us agreeing that you are entitled to a refund.

Cloud Aero Independent is not responsible for delays caused by banks, card providers, or payment processors.

8. Business customers

Where a course is purchased by or on behalf of a business, company, employer, organisation, or other commercial entity, consumer cancellation rights may not apply.

Refunds for business purchases are at the discretion of Cloud Aero Independent unless otherwise agreed in writing or required by law.

9. Statutory rights

Nothing in this Refund Policy affects your statutory rights. If digital content is faulty, not as described, not fit for purpose, or we do not have the right to supply it, you may have legal remedies under applicable consumer protection law.

10. Changes to this policy

Cloud Aero Independent may update this Refund Policy from time to time. The version in force at the time of your purchase will apply to that purchase.

Last updated: [04/06/2026]